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Top Questions

If you have problems using Two Hoots, find an annoying bug, or have a feature suggestion please contact us at team@twohootshq.com. You can also chat with us directly if we are currently online.

IS TWO HOOTS FREE?

Absolutely, Two Hoots is free to make a complaint.

HOW DOES TWO HOOTS WORK?

It’s easy, quick and simple to resolve your complaint. Here’s how:

1) Visit our website www.twohootsapp.com
2) Spend a few minutes submitting the details of your complaint.
3) We immediately send your complaint to the right people inside the company.
4) The company reviews and investigates.
5) You then get a response directly from the company by the deadline you set.

IS IT GUARANTEED THAT I WILL GET A RESPONSE?

You tell us when you need a response by. We guarantee that you will get a response by the date you agree to as part of using the Two Hoots. Revolutionary we know!

HOW IS USING TWO HOOTS DIFFERENT FROM CONTACTING THE COMPANY DIRECTLY?

We’re available when you need us – 24 hours a day, 7 days a week, unlike most call centres. Using Two Hoots means you don’t need to research which company to contact about your complaint. No more hassle and wasting time being transferred between departments or contacting multiple companies.

HOW LONG DOES TWO HOOTS TAKE?

Not as long as you’d expect! Using Two Hoots helps companies respond to your problem faster – because all the details are sent directly to the right people. The first time, everytime. No misdirected calls. No lost attachments.

WHO SHOULD USE TWO HOOTS?

Anyone with a problem who wants a better customer service experience and a guaranteed response.

HOW MANY COMPLAINTS CAN I MAKE?

You can use Two Hoots to make as many complaints as you like.

DO I HAVE TO CREATE AN ACCOUNT OR PROVIDE MY CONTACT DETAILS?

You don’t need to create an account and you can make a complaint anonymously. However, it you want a response to your complaint, you do need to let the company know some details for them to be able to contact you.

WHY SHOULD I CREATE AN ACCOUNT?

Creating an account will make it faster for you to complain in the future and allows you to keep the details of your complaint in case you need them later.

CAN I LODGE A COMPLAINT WITH TWO HOOTS FOR SOMEONE ELSE?

Absolutely! You can even complain for someone else with your account. If someone else is experiencing an issue, enter the information as requested and add his or her contact details as the person requiring the response.

HOW DOES TWO HOOTS MAKE MONEY?

We pass on all our costs to companies. We can do this because we provide a faster, more accurate and efficient way for companies to resolve their customer service problems.

HOW TWO HOOTS IS UNIQUE?

Two Hoots is a better way to have your complaint resolved. We’re 100% independent, unbiased and with over 5 years experience resolving complaints, we know how you feel.

At Two Hoots, we provide you the best chance of having a complaint resolved.

We believe customers have the right to be heard.

WHAT ARE THE EXTRA BENEFITS OF USING TWO HOOTS?

If service matters to you, Two Hoots allows you to rank companies and find the ones providing the best level of customer service according to other users of Two Hoots.

WHAT’S NEXT FOR TWO HOOTS?

Currently, you can make a complaint to your Australian power, banking, phone and internet company through Two Hoots. Soon, we’ll be adding other companies for you to complain to directly with Two Hoots.